Molalugi Investments 063 972 7256

Terms & Conditions

Last updated: 28 October 2026

These terms apply when you buy from Molalugi Investments ("we", "us"), 6622/54 Meriting Ext 4, Rustenburg, 0299. By placing an order you agree to them. Nothing here takes away your rights under the Consumer Protection Act.

1. Orders

We take orders by phone and WhatsApp. An order is only accepted once we have confirmed the product, quantity, price and collection or delivery date with you. Live animals and fertile eggs depend on our hatching and laying schedule, so we may ask you to book ahead.

2. Prices and payment

  • Prices are in South African rand and are confirmed when you order. Prices on any message or flyer can change without notice.
  • If we quote a wrong price by mistake, we will tell you before you pay or collect and you may cancel without cost.
  • We confirm the payment methods we accept and any deposit needed when you order. Orders are released once paid in full unless we agree otherwise in writing.

3. Collection and delivery

  • Orders are collected from our premises in Meriting Ext 4, Rustenburg, at the agreed time.
  • Where we agree to deliver, the area, fee and date are confirmed before you pay. Risk passes to you when the goods are handed over.
  • Day-old chicks need warmth, water and feed straight away. Please arrive on time and have a brooder ready.

4. Checking your order

Please check eggs, chicks and incubators when you receive them, and tell us about anything wrong (broken eggs, dead or weak chicks, a damaged or missing item) before you leave or within 24 hours of delivery, with photos where you can.

5. Refunds, returns and cancellations

  • Eggs and chicks are perishable and live goods. They can't be returned once they've left us, but if they were faulty when handed over we will replace them or refund you for the affected items.
  • Hatch rates from fertile eggs depend on handling, storage, the incubator and its settings after collection, so we can't guarantee how many eggs will hatch.
  • Incubators carry the Consumer Protection Act's six-month warranty against defects. If an incubator is faulty within six months, return it in its packaging with proof of purchase and we will repair, replace or refund it. Damage from misuse, power surges or incorrect use is not covered.
  • Cancellations: you may cancel a booked order before we have set it aside or hatched for you. Deposits for booked chicks or fertile eggs may be kept if we have already prepared your order; we'll tell you upfront when you book.
  • Approved refunds are paid back the way you paid, within 10 working days.

6. Animal care

Once handed over, the care, housing, feeding and vaccination of chicks is the buyer's responsibility. Ask us if you need advice before collecting.

7. Liability

As far as the law allows, we are not liable for indirect losses (such as lost profit) arising from our products. This does not limit liability for our own negligence or your statutory rights.

8. Contact

Questions or complaints: call 063 972 7256 or 063 308 4812, or WhatsApp 063 972 7256. These terms are governed by the laws of South Africa.